Food Standards Agency
Thursday 28 August 2008
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The Government is committed to improving public services and making them more responsive to their users. These standards set out the level of service you can expect from the Food Standards Agency.
The following standards apply across the Food Standards Agency - to our headquarters in London, our Executives in Scotland, Wales and Northern Ireland, and to the Meat Hygiene Service.
If you write to us by letter, fax or email, we will:
If you want to see us at our offices, we would be grateful if you could make an appointment. If you have an appointment with a named person, they will see you within 10 minutes of the appointment. If you have not made an appointment, someone will see you within 30 minutes of your arrival. If we can't meet these targets, we will give you a full explanation of any delay.
If you telephone us at the Food Standards Agency, we will aim to answer your call within 30 seconds. We will:
We will identify ourselves by name in all correspondence, on the telephone and in face-to-face contact with you. Where appropriate, we will also wear name badges or provide name plates at meetings we organise.
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