Friday 21 November 2008

Our information charter

Tuesday 8 July 2008

We need to handle personal information about you so that we can provide services for you. This explains how we look after that information.

When we ask you for personal information, we promise:

to make sure you know why we need it
to only ask for what we need, and not to collect too much or irrelevant information
to protect it and make sure nobody has access to it who shouldn’t
to let you know if we share it with other organisations to give you better public services – and if you can say no
to make sure we don’t keep it longer than necessary
not to make your personal information available for commercial use without your permission

In return, we ask you to:

give us accurate information
tell us as soon as possible if there are any changes, such as a new address

This helps us to keep your information reliable and up to date.

You can get more details on:

how to find out what information we hold about you and how to ask us to correct any mistakes
agreements we have with other organisations for sharing information
circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics
our instructions to staff on how to collect, use and delete your personal information
how we check the information we hold is accurate and up to date
how to make a complaint

For more information, please contact the FSA Data Protection Officer:

Lorna Goodey
Information Services and Facilities Division
Aviation House
125 Kingsway
London WC2B 6NH

tel: 020 7276 8013
email: data.protection@foodstandards.gsi.gov.uk

If you wish to register a complaint, you can do this by visiting the Information Commissioner's website via the link below.
Or by contacting the FSA Complaints Co-ordinator:

Philip Clarke
Regulation, International and Openness Division
Room 115B Aviation House
125 Kingsway
London WC2B 6NH

tel: 020 7276 8337
email: philip.clarke@foodstandards.gsi.gov.uk

When we ask you for information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at:
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

tel: 08456 30 60 60 or 01625 54 57 45
fax: 01625 524510

External links The Food Standards Agency has no responsibility for the content of external websites

(External) Information Commissioner's Office

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Our information charter

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